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Privacy Policy

Last updated: 07/07/2025

Welcome to B. Ford Company. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from https://www.bfordcompany.com (the “Site”).

1. Who We Are

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B. Ford Company (“we”, “us”, or “our”) is the controller and responsible for your personal data collected via this website.

If you have questions about this policy, please contact:

Email: support@bfordcompany.com
Postal Address: Uckfield, East Sussex, England, UK

2. What Data We Collect

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We may collect, use, store, and transfer the following categories of personal data:

a) Identity & Contact Data

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

b) Transaction Data

  • Details of orders, payments, and refunds

c) Technical Data

  • IP address

  • Browser type and version

  • Time zone setting

  • Device information

  • Pages visited and time spent

d) Marketing & Communications

  • Preferences for receiving marketing communications

  • Customer service interactions

3. How We Collect Your Data

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We collect personal data in the following ways:

  • Directly from you (e.g., during checkout, newsletter signup, or contact form)

  • Automatically through cookies and similar technologies (see Section 9)

  • Third parties (e.g., analytics providers like Google Analytics)

4. Legal Bases for Processing

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Under the UK GDPR, we only process your data when one or more of the following applies:

  • Contract – to fulfil a contract with you (e.g., shipping your order)

  • Consent – where you’ve explicitly agreed (e.g., marketing emails)

  • Legal Obligation – for accounting, taxation, or legal claims

  • Legitimate Interest – to improve user experience, prevent fraud, etc.

5. How We Use Your Data

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We use your data to:

  • Process and deliver your orders

  • Manage payments, refunds, and returns

  • Provide customer support

  • Send important updates about orders or our terms

  • Comply with legal or tax obligations

  • Analyse website performance and user behavior

  • Send marketing communications (with your consent)

6. How We Share Your Data

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We may share your data with trusted third parties, including:

  • Payment providers (e.g., Stripe, PayPal)

  • Shipping couriers (e.g., Royal Mail, Evri)

  • Analytics services (e.g., Google Analytics)

  • IT & website service providers (e.g., hosting, CMS platforms)

  • Professional advisors (legal, tax, compliance)

We never sell your data. We require third parties to respect your data and use it only for specified purposes.

7. International Transfers

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Some service providers may be based outside the UK/EEA. We ensure appropriate safeguards are in place, such as:

  • Adequacy decisions from the UK government

  • Standard Contractual Clauses (SCCs)

8. Data Retention

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We retain personal data only as long as necessary:

  • Order data: 6 years (for tax/accounting)

  • Email communications: up to 2 years after last contact

  • Marketing consent data: until you withdraw consent

9. Cookies and Tracking

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We use cookies and similar tools to:

  • Enable site functionality (e.g., shopping cart)

  • Understand visitor behavior (via analytics)

  • Remember user preferences

  • Improve performance and usability

Cookie consent: You’ll be asked to accept or reject cookies when you visit our site. You can change your preferences at any time via browser settings or by contacting us.

For more details, please see our Cookie Policy.

10. Your Rights

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You have rights under UK GDPR:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Data portability (in certain cases)

  • Lodge a complaint with the ICO: https://ico.org.uk

To exercise these rights, contact us at support@bfordcompany.com.

11. Data Security

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We use secure servers, encryption (e.g., HTTPS/SSL), firewalls, and access controls to protect your data. However, no system is 100% secure, and we recommend using secure networks when sharing sensitive data.

12. Children's Privacy

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We do not knowingly collect personal information from children under 16. If we discover such data, we will delete it promptly.

13. Changes to This Policy

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We may update this policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Please check back regularly.

14. Contact Us

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Questions, concerns, or data access requests?

Email: support@bfordcompany.com
Postal: Uckfield, East Sussex, England, UK
Subject: “Privacy Request”

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